Working at Watermoor House

Medication handling has big problems like missing stock checks on controlled drugs and no proper audits, so errors might not get spotted and could harm residents.

staff did not adhere to safe medication practice such as completing controlled drugs stock checks... The provider did not have a robust process for auditing medication management to identify and mitigate risks

Managers do not always learn from repeated incidents or provide needed training like on positive behaviour support.

learning from incidents was not always evident and there were instances of repeated similar incidents... this training need was repeatedly identified after several incidents and had still not occurred

Staffing is adequate most times but feels short at weekends with no housekeeping cover and no monitoring of call bell response times.

no housekeeping or laundry staff scheduled to work on Sundays, creating a gap... The provider did not have a process of auditing staff response times to call bells