Last updated: 10 February 2026
"Supportive management with daily checks, thorough training and supervisions, plus a happy cooperative staff team, although activities lack specialist programmes."
Proactive safety culture with incident analysis, good safeguarding systems discussed in meetings, medicines administered safely as observed; minor gaps like one undated reference fixed on site.
Staff happy and said 'The staff co-operate. The manager listens to everyone. It’s fair'; staff recognition scheme and open feedback opportunities.
Staff satisfied with staffing levels which increased if needs changed; 'The service was well-staffed' and relatives said staff 'come straight away when we press the bell'.
Comprehensive induction, ongoing mandatory and specialist training by professionals like hospices, supervision every 3 months minimum and tracked.
Registered manager did a daily walkaround to check people were safe and had an open-door policy; relatives said 'The management are lovely, things run well' and staff said 'The manager listens to everyone'.
Range of group/individual activities by two coordinators including poetry, Bollywood films, nursery visits, community 'winter warmers' and tailored bedroom sessions.
Activities are varied with a coordinator and community events but no specialist programmes or staff trained in advanced therapies.
The service provided a range of group and individual activities which catered for the varied interests of the people using the service... activities coordinator tailored activities... children from a local nursery... ‘winter warmers’.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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