Working at Waterloo House Rest Home Limited

Medication records have gaps and no regular audits to spot problems, which could cause errors.

Processes were in place for the safe administration of medicines, however we identified shortfalls in medicines records... We also found two people had some gaps in the administration of their medicines... audits of medicines records had not been completed.

Only standard training like infection control and safe meds giving mentioned, no specialist courses or funded qualifications.

Staff had completed training in the safe administration of medicines... Staff had attended training in infection, prevention and control and health and safety.

Risk assessments need more detail and aren't always focused on the person, so staff guidance could be clearer.

Processes were in place to assess and manage risks. However, some risk assessments would benefit from more detail, and they were not always person-centred.