Working at Waterloo House Care Home Limited
36 Waterloo Road, Bedford, MK40 3PQ
Operated by Waterloo House Care Home Ltd
24 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive management, strong training and positive team culture, but slow medicine rounds and basic activities need improvement."
Safety & Risk
7/10
✓
Systems and processes to safeguard people were in place, with risk assessments and detailed care plans. Staff had good knowledge of how to support people and report any concerns. We were assured... the provider was using PPE effectively and safely... infection prevention and control policy was up to date. (Per 2018 and 2021 inspections)
Staff Culture
8/10
✓
One relative told us... 'They have a laugh with them and make it friendly like a family environment which is nice.' Staff member said, 'We communicate well and work together as a team.' (Per 2018 comprehensive inspection)
Staffing Levels
5/10
!
Senior staff allocated tasks on each shift... Some staff had worked for the provider over 20 years. No major concerns noted but morning medicine administration took a long time on the day of inspection. (Per 2018 comprehensive inspection)
Training & Dev
8/10
✓
All staff had completed either health and social care diplomas (HSC) or national vocational qualifications in care (NVQ). Some staff had also completed specialist training such as champion pathways and dementia awareness. (Per 2018 comprehensive inspection)
Management
8/10
✓
We received extremely positive feedback from the team, people and relatives about the registered manager. One staff member described the registered manager as, 'Really supportive.' (Per 2018 comprehensive inspection)
Programmes
6/10
✓
The service provided a variety of activities on a planner by a dedicated activities co-ordinator... live music... pat dog that visited... parties for Halloween and Christmas... worked with a local college... taster foods as part of different culture awareness activities. (Per 2018 comprehensive inspection)
Points to consider
Staffing is adequate with some long serving staff but medication rounds took a long time on inspection day.
On the day of the inspection, morning medicine administration took a long time which could affect people if they needed medication again at lunchtime. We spoke to the manager about this who assured us that medicine administration is usually quicker... (Per 2018 comprehensive inspection)
Activities are regular with a coordinator but basic like music, pet visits and parties, nothing specialist or innovative.
Staff offered people a choice of main activities... live music and a pat dog... parties for Halloween and Christmas and not just sitting around in chairs. (Per 2018 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews