Working at Waterloo House
Waterloo Road, Alcester, B50 4JH
Operated by Waterloo Care Limited
35 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel happy and supported with enough experienced staff and varied activities, but leadership missed reporting a serious incident and lacked setup for mental health needs."
Safety & Risk
5/10
!
No date of opening recorded on some topical creams; one person had a catheter care plan but no risk assessment (fixed during inspection).
Staff Culture
6/10
✓
Staff were happy, engaged and gave positive feedback about the staff team at Waterloo House. They said management were approachable and supportive.
Staffing Levels
6/10
✓
There were enough staff with the right knowledge... provider only used a regular agency and agency care staff who had worked at Waterloo House before.
Training & Dev
5/10
!
Some staff spoken with... said their training could be better. 'We don't have face to face training around health issues - I wouldn't mind having this – it would be good.'
Management
4/10
!
A serious incident which involved this person was not reported to us; provider was not registered to support people with mental health needs but one person needed this and staff were not trained.
Programmes
6/10
✓
A new lifestyle and wellbeing coordinator was employed... variety of activities to suit individual needs including baking, smoothie making and crafts, as well as singers who regularly visited the home and annual garden parties.
Points to consider
Leadership missed reporting a serious incident and took in someone needing mental health care without being registered for it or training staff properly.
A serious incident which involved this person was not reported to us. The provider was not registered to support people with mental health needs but one person living at Waterloo House needed this type of support. Staff were not trained in this area of care.
Staff only get basic training like induction and Care Certificate, and say they want more face-to-face sessions on health issues.
Some staff spoken with were supported to undertake further qualifications... but said their training could be better. 'We don't have face to face training around health issues - I wouldn't mind having this – it would be good.'
Safety processes have minor gaps like not dating opened creams and occasionally missing risk assessments that get fixed quickly.
We identified no date of opening recorded on some topical creams... One person had a catheter care plan but no risk assessment. The registered manager responded immediately and by the second day... a risk assessment was completed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews