Working at Waterloo House
Walesby Road, Market Rasen, LN8 3EX
Operated by Platinum Care (Lincoln) Ltd
35 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Strong training with regular supervisions and a positive culture where staff feel proud, but no registered manager and gaps in risk assessments hold it back."
Safety & Risk
5/10
!
Some risk assessments lacked guidance (e.g. diabetes actions if out of range); care plans had out-of-date or contradictory information; MCA best interests decisions missing for bedrails.
Staff Culture
6/10
✓
New manager had won the trust and respect of their team and established a positive organisational culture; staff said they enjoyed their job and were proud.
Staffing Levels
5/10
!
There were sufficient staff deployed to meet people's needs; 'There is definitely enough staff. I can take my time'.
Training & Dev
7/10
✓
Compliance with mandatory training was very high, at 98.4%; regular 1:1 and group supervision; support for NVQ qualifications.
Management
3/10
✕
At the time of our inspection there was no registered manager; continued breach of Regulation 17 (Good governance).
Programmes
/10
✕
Points to consider
No permanent manager registered yet, and company checks on quality and safety are not working well enough.
At the time of our inspection there was no registered manager... continued breach of Regulation 17 (Good governance)
Staff numbers meet basic needs but no details on agency use or if staff stick around long-term.
There were sufficient staff deployed to meet people's needs... 'Whenever I am visiting there seems to be [enough staff]'
Gaps in risk plans and care records raise chances of care mistakes.
one person's diabetes risk assessment specified the safe range... However, there was no guidance for staff on the action they should take if a reading was out of range... Information in some people's care plans was contradictory or out-of-date
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews