Working at Waterloo Care Home
Ringwood Road, Wimborne, BH21 6RD
Operated by Waterloo Care Home Limited
36 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive managers and a family-like culture with strong safety, but agency staff in emergencies and basic training hold it back."
Safety & Risk
8/10
✓
People told us they were safe at Waterloo Care Home and risks were managed well. Medicines were managed, stored and administered safely.
Staff Culture
7/10
✓
People, relatives and staff spoke positively of the culture within the home. Staff and relatives described the home as a 'family'.
Staffing Levels
6/10
✓
Staffing levels met people's care needs, with extra staff sourced from a care agency in emergencies.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had completed an induction and had on-going training and support that enabled them to carry out their roles effectively.
Management
8/10
✓
People and relatives said the registered manager was visible and approachable. Staff told us they felt supported by the registered manager and deputy manager.
Programmes
6/10
✓
A new activity coordinator position had been appointed to increase community links. Improvements included a review of activities offered and trips decided by people using the service.
Points to consider
Staffing is adequate but they use agency workers in emergencies so you might work with temps sometimes.
Staffing levels met people's care needs, with extra staff sourced from a care agency in emergencies.
Training covers basics and induction but no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: Staff had completed an induction and had on-going training and support that enabled them to carry out their roles effectively.
Activities have a coordinator and some trips but no specialist programmes to make the role more varied.
A new activity coordinator position had been appointed to with a view to increase community links following the easing of COVID-19 restrictions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews