Working at Waterhall Care Home

Per 2021 targeted inspection: Infection prevention and control (IPC) audits took place, and the registered manager had good oversight... Per 2019 comprehensive inspection: There was a strong focus on positive risk taking... Accidents and incidents... used as learning opportunities.

Per 2019 comprehensive inspection: All of the staff expressed great respect for the registered manager and spoke of their commitment, passion and pride working in a home that continually strived for excellence.

Per 2019 comprehensive inspection: People benefitted from receiving care from a stable staff team... We observed staff worked at a relaxed pace and spending time with people was their priority, this was embedded in the culture of the home.

Per 2019 comprehensive inspection: Staff received specific dementia care training, for example 'the virtual dementia tour'... Staff had regular one to one supervision and annual appraisals.

Per 2019 comprehensive inspection: Staff were extremely positive about the support they received from the registered manager, saying their leadership style, inspired them to take a strong pride in their work and deliver a high-quality service.

Per 2019 comprehensive inspection: A new initiative had recently been introduced called 'butterfly moments.'... a person that specialised in virtual reality (VRE) had recently visited... Numerous photographs... showing... day trips... visits from children from local schools.