Last updated: 9 February 2026
"Enough staff, good training, and a supportive culture for workers, but limited activities and poor management audits hold it back."
Medicines were safely recorded, but did not always follow best practice. ... at times handwritten MAR charts were used, which is not best practice.
Staff told us they felt supported by managers. This included through regular supervision and training. A staff member told us, 'I had an induction... I feel I can approach management with questions.'
There were enough staff to meet people's needs. We observed sufficient staff were on duty... Comments from people included, 'There are always enough staff day and night'
Staff had received training in safeguarding adults... Care workers received training in managing medicines and managers carried out appropriate checks of staff knowledge and competency.
The provider did not always have suitable systems of audit for the service... the systems had not fully or promptly addressed issues to do with the cleanliness of the premises.
People were involved in making day to day choices about how they spent their time, including access to in house activities.
No activities coordinator or structured programme, so the job is mostly routine personal care with some basic in-house options.
People were involved in making day to day choices about how they spent their time, including access to in house activities.
Managers' audits and checks did not always spot or fix problems promptly.
systems of audit did not always address issues with the cleanliness of premises.
Medication records sometimes used handwritten charts instead of best practice.
at times handwritten MAR charts were used, which is not best practice, and sometimes inhalers were not recorded on the MAR chart
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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