Working at Waterfall House

Only one care worker on night shifts, not enough if two needed for emergencies like fire evacuation.

At night, the provider only rostered one staff member... Personal emergency evacuation plans for two people... clearly stated that they would need the support of two staff to evacuate safely.

No activities coordinator or special programmes, so days involve mostly basic crafts, games, and occasional outings.

support staff ensured that people were encouraged... to participate in... activities within the home which included arts and crafts, playing dominoes, baking and reading newspapers.

Training covers basics and is mostly up to date for staff but misses specialist courses and had gaps like outdated provider training.

the training records for the provider themselves, showed that they had not refreshed any of their training... staff competencies... were not formally recorded.