Working at Waterbury House

Medicines were managed safely... recording systems showed people received their medicines on time... no gaps [in MARs]. Staff knew how to report any incidents and these were collated... Following an incident staff were able to reflect on what had happened and any learning.

Staff told us they loved their jobs. They said there was a strong, committed, supportive team. They spoke very highly of the registered managers and the team leaders.

Staff received the provider's mandatory training and also service specific training... in autism, Maybo... positive behaviour support and learning disabilities. There was a high completion rate for training. Staff received supervision regularly.

There was strong and effective leadership at the service. Staff were very positive about their job, the managers of the service and the quality of care they delivered.