Last updated: 10 February 2026
"Staff feel valued like a big family with a stable team and supportive management, but medicines stock checks and activities programmes need improvement."
Medicines were mostly managed safely, however improvements were required, to ensure medication stock checks were correctly monitored and discrepancies investigated. For example, we found several stock checks which had a discrepancy.
The staff team felt valued and supported and told us they worked well together as a team. A staff member said, 'It is amazing, I love it here... we are like a big family.' The staff team are amazing, always there for each other, the morale is great.
The provider had a long-standing staff team in place... A staff member said, 'There is enough staff on every day.' Staff were recruited safely... New staff received an induction, shadowing opportunities.
Staff were trained and had their competencies assessed... The service provided development opportunities for staff, such as nursing associate training and provided placements for students from the local college.
People, relatives and staff knew who the manager was and told us the service was well led. The management team completed daily walk rounds... Staff told us the manager supported them and operated an open-door policy.
A dedicated 'lifestyle team' provided people with activities... An activities timetable was in place, and included singers, karaoke, sports, and playing games. The service celebrated special occasions... sensory and relaxation sessions.
Medication stock checks had differences that weren't investigated properly, so there could be issues with medicine safety.
we found several stock checks which had a discrepancy in the amounts. These had not been appropriately investigated or actioned.
Activities are regular with a lifestyle team doing games, outings and sensory sessions, but no specialist programmes to make the role more varied.
A dedicated 'lifestyle team' provided people with activities and meaningful things to do each day... activities timetable... singers, karaoke, sports... gardening project... sensory and relaxation sessions.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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