Working at Washwood Healthcare Service
675-677 Washwood Heath Road, Birmingham, B8 2LJ
Operated by Midland Care Homes Ltd
26 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Staff feel supported with good training and enjoyable activities, but no permanent manager and ongoing infection control issues need attention."
Safety & Risk
3/10
✕
The provider's systems and processes to ensure effective infection control measures required further improvement and this was a continued breach of regulation 12 safe care and treatment.
Staff Culture
6/10
✓
Staff felt supported and said they could talk to manager for advice and support and felt confident any concerns would be acted on promptly.
Staffing Levels
5/10
!
People told us staff were available to them and staff told us there were enough staff to keep people safe.
Training & Dev
5/10
!
Staff received training that was appropriate to them in their role and supported them in providing care in the way people wanted.
Management
2/10
✕
The registered manager was no longer working at the home and steps were being taken to remove this registration.
Programmes
5/10
!
People told us they enjoyed the activities provided... bingo and ball games... charity coffee morning, and a visit from local nursery school children.
Points to consider
No permanent manager in post, and governance systems failing to spot problems.
The registered manager was no longer working at the home and steps were being taken to remove this registration. The provider remained in breach of Regulation 17... Good Governance.
Ongoing infection control issues and missed notifications of incidents.
Continued breach of regulation 12 safe care and treatment... breach of Regulation 18... Notification of other incidents.
Staffing adequate but adjusted by occupancy not dependency needs, past recruitment gaps.
Staffing levels had reduced recently in response to a reduction in the number of people living at the home... a dependency tool had not been used... gaps in the employment history of one member of staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews