Working at Washington Manor Care Home
Hollin Hill Road, Washington, NE37 2DP
Operated by St. Martin's Care Limited
68 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Good training, positive culture, engaging activities and safe medicines management, but no permanent manager affects leadership stability."
Safety & Risk
7/10
✓
Medicines were managed safely... People confirmed they received their medicines when they were due. Accurate records were kept... Incidents and accidents were investigated and action taken to keep people safe. (2020 targeted inspection)
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: There was a positive atmosphere in the home; staff morale had improved. People, relatives and staff confirmed the home was well-managed.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs. Staff were visible around the home and responded quickly when people needed help. (2020 targeted inspection)
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Completion of training had improved significantly since we last inspected and was now at a high level.
Management
2/10
✕
The service did not have a registered manager registered with the Care Quality Commission. The provider was recruiting a new manager as the registered manager had recently left to take on a new role. (2020 targeted inspection)
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were able to participate in a wide range of activities... 'I don't care what it is as long as I'm kept busy, there's always something going on', and 'There's singing and they do painting.'
Points to consider
No permanent manager right now, so leadership feels less stable and oversight might slip while they recruit one.
The service did not have a registered manager registered with the Care Quality Commission. The provider was recruiting a new manager as the registered manager had recently left to take on a new role.
Staff numbers are adequate after reviews, but they needed action plans for better skill mix which means workloads might still feel stretched sometimes.
The provider had reviewed staffing at Washington Manor Care Home. Action was planned to ensure the correct number and skill mix was available.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews