Working at Wasdale Court
Wasdale Avenue, Hull, HU9 4HZ
Operated by Newfound Care Ltd
9 bedsResidential homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Staff feel supported with supervisions and a caring manager, but training gaps, high turnover and agency use disrupt continuity."
Safety & Risk
3/10
✕
Safety concerns in safeguarding, risks, environments despite medicines processes: 'Restrictions... not regularly reviewed... risk assessments... did not always clearly guide staff'.
Staff Culture
6/10
✓
Staff felt supported: 'The staff team felt supported and received supervisions and appraisals... management look after us'.
Staffing Levels
3/10
✕
Significant staff turnover after ownership change with agency staff used to support safe numbers, particularly nights, impacting care continuity: 'Lots of staff left... agency staff supported safe staffing numbers'.
Training & Dev
2/10
✕
Training gaps identified: 'Staff had not consistently completed training tailored to people’s individual needs including practical manual handling and detailed mental health training'.
Management
4/10
!
New registered manager praised as 'supportive and approachable' by staff and professionals, but governance breach and oversight failings including untimely actions on identified issues.
Programmes
3/10
✕
Basic developing activities like crafts, coffee mornings, gardening, walks: 'People were not consistently supported to engage in meaningful activities... service as boring'.
Points to consider
Big gaps in specialist training like behaviour support and manual handling mean staff aren't always skilled for people's complex needs.
Staff had not consistently completed training tailored to people’s individual needs including practical manual handling and detailed mental health training. The provider did not have sufficient oversight of training.
High staff turnover and agency workers especially nights make it hard to build familiarity with people and keep care steady.
Lots of staff left when the ownership of the service changed... agency staff supported safe staffing numbers, particularly at night-time. However, some people who used the service found this difficult.
No steady activities programme or coordinator so most of the job is routine care with just basic crafts and outings sometimes.
People were not consistently supported to engage in meaningful activities... records and staff feedback did not support this was used in practice. A person described the service as boring.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews