Last updated: 9 February 2026
"Supportive hands-on managers and thorough training foster a positive team spirit, but agency staffing checks tightened after a safeguarding concern and basic activities hold it back."
Safeguarding training annual; risks assessed regularly, staff aware; medicines administered correctly observed; incidents investigated with learning.
Staff comments: 'It is a good place to work', 'I like working here'; relative said 'There is a good team spirit... everyone appears to be in harmony'.
People said 'there were enough staff around to help them when needed' and 'Staff levels were flexible and more staff were allocated in the morning'.
New staff enrolled onto level 2 or level 3 diploma courses; additional training in syringe driver, tissue viability; regular supervisions every three months and annual appraisals.
People and their relatives said the registered and deputy manager were 'Hands on' and 'very approachable.' Staff said, 'They are very good, supportive. The manager is the best one I have had'.
Good activities programme with full-time and part-time coordinators, group and one-to-one activities, external visitors, school links, music and exercise observed.
Staffing is enough for needs but they tightened checks on agency workers after a safeguarding concern.
The provider had made changes to its policy around checks for agency staff following a recent safeguarding concern.
Activities add some variety with a coordinator and visitors but no specialist programmes or innovative approaches.
There was a good activities programme within the home, including group and one to one activities delivered by both an in-house activities co-ordinator and external visitors.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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