Working at Warwick House

All incidents were reported, recorded and analysed and action was taken to reduce the risk of re-occurrence. Reflection was encouraged to learn any lessons from events.

Staff had access to welfare resources and support. The provider used an electronic social media channel for staff and management to be able to freely communicate about all aspects of the running of the service.

The service was fully staffed.

Staff received regular supervision and appropriate training. Staff were incentivised to complete any updates of training indicated, on the electronic system, by the end of each month.

The service was well led. There were robust audit systems and processes in place to give the provider good oversight... Staff were provided with different ways to communicate with management. There were team meetings, supervision and a digital 'chat room' which provided opportunities for staff to contact management 24/7.