Last updated: 10 February 2026
"Staff feel valued by a hands-on manager with a positive culture, although potential staffing issues if something goes wrong and no dedicated activities coordinator are concerns."
Staff had received training and were confident any concerns they raised would be acted on. People received a safe service because risks to their health and safety were fully considered. Risk management plans were in place and reviewed on a regular basis.
There was a positive staff culture and staff were motivated and enthusiastic. Staff showed a real commitment to providing support, often in challenging circumstances, that was personalised for each person.
The registered manager ensured staffing levels were sufficient and people told us there were enough staff on duty to provide the support they needed. Staff told us they had enough staff on duty.
Staff completed an induction, worked with more experienced staff and received monthly supervisions from the registered manager during their first three months in post. Supervisions were then completed every three months and appraisals completed annually.
Staff felt they were valued and respected by the registered manager who was described as 'very hands on' and who sought their involvement to improve and develop the service.
Other activities included weekly arts club, film nights, singing club with instruments, pamper evenings, monthly 'takeaway' club, picnic in the park and theatre outings.
Staff levels are sufficient to meet needs, but one worker said one thing going wrong could cause issues.
One member of staff commented, 'You only need one thing to go wrong and it can be a problem.'
Varied group activities and outings available, but no dedicated activities coordinator or specialist therapeutic programmes mentioned.
People were encouraged to participate in a range of activities, outings and events that were offered. and records of activity were maintained.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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