Last updated: 10 February 2026
"Supportive management, friendly culture and strong safety practices, but high agency staff use and basic activities are concerns."
Incidents and accidents were recorded, analysed and used to reduce the risk of them re-occurring.
Staff told us that the culture of the service was friendly, and the staff team worked well together.
People and relatives told us there were sufficient numbers of staff but had concerns about the levels of agency staff used.
Per 2019 comprehensive inspection: Staff underwent regular training to enhance their skills and experiences. Training included, moving and handling, food hygiene, infection control, dementia awareness, safeguarding.
Staff felt that management were very supportive. Staff told us they felt valued and supported.
Per 2019 comprehensive inspection: The service had employed a full-time activities coordinator... Activities available included, for example, flower arranging, arts and crafts, elder dance and board games.
Enough staff overall but relatives worry about too many agency workers covering shifts.
People and relatives told us there were sufficient numbers of staff but had concerns about the levels of agency staff used.
Basic activities like arts, crafts, games and outings with a coordinator, nothing more creative or specialist.
Per 2019 comprehensive inspection: Activities available included, for example, flower arranging, arts and crafts, elder dance and board games.
Only standard training like moving and handling, infection control and dementia awareness, no funded qualifications or career development.
Per 2019 comprehensive inspection: Training included, moving and handling, food hygiene, infection control, dementia awareness, safeguarding and the Mental Capacity Act 2005.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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