Last updated: 9 February 2026
"Good training, positive team culture and varied activities, but serious leadership failings and unsafe medicines management hold it back."
Per 2020 comprehensive inspection: 'Medicines were not always managed safely... the provider was still in breach of regulation 12 with regards to medication management.'
Per 2020 comprehensive inspection: 'Staff told us they were part of a good team and worked together well.'
Per 2022: 'The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.' Per 2020: 'There were enough staff on duty to ensure people were supported safely.'
Per 2020 comprehensive inspection: 'Staff had all completed an induction and shadow shifts... provided with ongoing training and supervision to meet the requirements of their role. Staff were positive about the support.'
Per 2020 comprehensive inspection: 'widespread and significant shortfalls in service leadership. Leaders and the culture they created did not assure the delivery of high-quality care.'
Per 2020 comprehensive inspection: 'People were very complimentary about the activities available... lots of varied activities available and most were enjoyable. Some activities had been tailored to meet people's cultural needs.'
Leadership has serious failings, with repeated failure to fix safety and care problems over multiple inspections.
The provider was in breach of regulation at three previous inspections and has demonstrated a failure to make and sustain improvements.
Medication safety problems like wrong stock counts and missing staff guidance on high-risk drugs.
one person had incorrect stock balances for two items. We could not be confident people had received their medicine as prescribed.
Staff numbers are adequate but COVID shortages meant they needed special measures to keep things running.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
Last inspected: January 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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