Last updated: 9 February 2026
"Clear leadership and a proud passionate team pulling together safely, but gaps in dementia training and basic group activities."
Staff identified and assessed risks to people effectively and managed them safely. Accidents and incidents were recorded and reviewed daily by the management team, who took prompt action to implement any lessons learned.
Staff spoke passionately about their collective and individual responsibilities to assure the quality and safety of care people received... 'I am really proud about how we [staff] have all pulled together'.
The registered manager completed a staffing needs analysis, based on people's dependency assessments. This ensured enough staff were deployed, with the right mix of skills to deliver care and support to meet people's needs safely.
Per 2019 comprehensive inspection: Staff had undertaken a variety of training and demonstrated an understanding of mental capacity. The provider had a system for monitoring staff training to ensure training was up to date.
There was clear and direct leadership from the registered manager and deputy manager, leading by example, which set their expectations and approach for all staff to follow.
Per 2021 inspection: We spoke with... the lifestyle enrichment manager; per 2019: There was a programme to engage people in activities... We observed... a reminiscence group... music group.
Staff get standard training and supervisions to do the job, but some felt they needed more on dementia and end of life care.
Per 2019 comprehensive inspection: Some staff felt they would benefit from more training including dementia, end of life, and mental health.
There is an activities coordinator running group events and social stuff, but no specialist therapies or innovative programmes to make shifts more varied and fun.
Per 2021 inspection: the lifestyle enrichment manager; per 2019: observed a reminiscence group, music group with songs from around the world.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp