Last updated: 9 February 2026
"Approachable managers and a motivated team create a positive culture, but staffing cuts leave staff feeling rushed and activities are basic."
Per 2021 targeted inspection: Assured on infection prevention procedures, PPE use, testing, social distancing, outbreak management, and up-to-date IPC policy; staff monitored for compliance.
Per 2019 comprehensive inspection: Staff well motivated and said 'I get on well with the managers... We are a good team. The staff are passionate'; managers said 'We are a good team.'
Per 2019 comprehensive inspection: Sufficient staff on day of inspection but recent reduction reported, with staff saying 'With three it is that little bit harder, sometimes you feel rushed' and relatives saying 'There is not enough staff, sometimes the girls are pushed.'
Per 2019 comprehensive inspection: Training regularly refreshed with mix of in-house and e-learning, new staff had induction and shadowing, staff received regular supervision.
Per 2019 comprehensive inspection: Staff said 'The manager is lovely. Really approachable' and professionals said 'The manager is brilliant. It is her life.'
Per 2019 comprehensive inspection: Activities included bingo, karaoke sing-along, exercises with Aston Villa, garden outings, birthday celebrations; staff said 'We do activities every day.'
Staff numbers were cut back recently so the team feels stretched and rushed at times.
staff, people and relatives all reported there had been a recent reduction in staffing levels... 'With three [staff] it is that little bit harder, sometimes you feel rushed'
Just basic activities like bingo, singing, and garden trips with no coordinator or special programmes.
game of bingo... karaoke style sing along... go out into the garden... celebrate birthdays and anything that is special
Only everyday training refreshers and basic induction, no specialist courses or funded qualifications.
Training was regularly refreshed... mix on in house and e-learning... induction training in accordance with current good practice... regular supervision
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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