Last updated: 10 February 2026
"Strong safeguarding, safe medicines and a well-established experienced team, but no permanent manager and basic activities hold it back."
Robust safeguarding, detailed risk assessments, safe medicines with no errors observed and learning from past incidents.
Positive open culture; staff describe 'one big happy team' who feel well-managed and supported.
Enough staff using dependency tool, flexible levels increased for community activities; well-established experienced team with thorough recruitment.
Staff appropriately trained in safeguarding, medicines, PBS, infection control; competency assessed (2023); mandatory training matrix and Care Certificate induction (per 2017).
No registered manager in post; acting manager in place for 5 months.
Community outings, social activities, games, helping with chores like cooking and laundry (per 2017); increased staffing for weekend activities (2023).
No permanent manager in post, just an acting one in place for months.
At the time of our inspection there was not a registered manager in post. An acting manager had been in post for 5 months
No activities coordinator or special programmes, so mostly routine care with basic outings and games.
Staffing levels are often increased at weekends when there's no day centres for people to attend so we can go out and enjoy more social activities in the local community.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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