Working at Warde Aldam

Risk assessments for using hoists to move people lack details on how to use slings safely.

Records for people who required the use of hoists did not always contain enough information to keep them safe.

Managers quality checks do not always spot issues like gaps in risk records.

The provider had auditing systems in place, however these were not always effective in identifying areas for improvement.

Staffing levels are enough but agency workers cover some shifts while recruiting more permanent staff.

Agency staff were used when needed, however the service had an ongoing recruitment programme in place to increase the regular staff team.