Last updated: 10 February 2026
"Enough staff without agency use and an open culture, but limited activities and no registered manager yet hold it back."
People were safe and protected from avoidable harm. Legal requirements were met. The deputy manager took steps to ensure that lessons were learned when things went wrong.
Staff told us they thought the culture at the service was transparent and open, and senior staff were available if they had queries or concerns.
There were enough staff to meet people's needs. The service did not use any agency staff. Rotas were drawn up using a dependency tool.
Established staff received a mix of online and face-to-face training... When people had specific health conditions, staff were provided with specialist training.
People found the deputy manager approachable and supportive. There wasn't a registered manager in post but the deputy manager had completed paperwork to register with CQC.
The deputy manager had plans to introduce activities to help with garden renovation which included making wind chimes with residents and stone painting. The service also welcomed children to participate in a chair dance activity.
No permanent manager in place yet, just a deputy in the process of registering, so leadership oversight might not be fully stable.
There wasn't a registered manager in post but the deputy manager had completed paperwork to register with CQC and was waiting for an interview date.
Only basic activities like stone painting and occasional chair dancing mentioned or planned, no regular coordinator or varied programme, so the role is mostly routine personal care.
The deputy manager had plans to introduce activities to help with garden renovation which included making wind chimes with residents and stone painting. The service also welcomed children to participate in a chair dance activity.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp