Last updated: 9 February 2026
"Supportive management and a positive culture where staff feel valued, but staffing shortages and lack of supervisions need improvement."
Staff had a good understanding of abuse... Risks to people's safety... were managed through a risk management process. Learning was shared across the organisation
Staff told us the atmosphere... had positively changed... They felt listened to, valued... 'Management team is really good. Staff morale is now really high.' We observed effective team working
People told us there were not always enough staff... Staff felt they could do with more staff... provider took immediate action to improve staffing levels
The registered manager was in the process of completing staff supervisions. One member of staff commented, 'We have had no supervisions or appraisals for a long time'
The home was well-led by a registered manager... We received positive feedback about the management of the home from people, relatives and staff. Staff said, 'She is very supportive... Really cares for staff and interacts with residents and relatives'
Per 2019 comprehensive inspection: People had access to a wide range of activities... that included entertainment and external trips
Care workers said there weren't always enough of them, they were rushed with no time for breaks, but the manager added more staff after concerns during the inspection
Staff felt they could do with more staff. They commented, 'We need more staff, staffing levels could be better. We have more doubled handed residents. Staff hardly have time for breaks and to record care'
Care workers have not had supervisions or appraisals for a long time, though the new manager is working through them now
On member of staff commented, 'We have had no supervisions or appraisals for a long time. Current manager working through those and is approachable and available'
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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