Working at Wansbeck House
Northern Counties Site, Newcastle Upon Tyne, NE2 3BB
Operated by The Percy Hedley Foundation
8 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Effective training and a strong safety culture, but the new manager is often hard to reach and some staff do not feel listened to."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety... Medicines were managed safely. Staff had received training to support them to confidently identify and report safeguarding concerns.
Staff Culture
4/10
!
Not all staff felt able to speak up or listened to or their suggestions actioned by the management team. A staff member commented, 'Lately when raising concerns... nothing changes, and staff are still struggling.'
Staffing Levels
5/10
!
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff received training regularly and to a high standard. They had been trained in a number of topics that enabled people to be more flexible with their time and activities.
Management
3/10
✕
Staff said they did not feel as confident approaching the new manager about any issues or concerns due to their lack of presence within the building, and difficulties in contacting them.
Programmes
5/10
!
Staff encouraged people to participate in individual or group activities which they wanted to do. Observed people going out to restaurant, cinema, walks in local area.
Points to consider
New manager is often not around or easy to reach, so staff do not feel confident raising issues.
Staff said they did not feel as confident approaching the new manager about any issues or concerns due to their lack of presence within the building, and difficulties in contacting them.
Some staff do not feel listened to when they speak up or make suggestions.
Not all staff felt able to speak up or listened to or their suggestions actioned by the management team.
Staff say they are struggling with workloads even though staffing numbers are adequate.
A staff member commented, 'Lately when raising concerns within Wansbeck around staffing and residents and how staff are struggling etc, nothing changes.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews