Working at Wansbeck Care Home
Church Avenue, Choppington, NE62 5XE
Operated by Marton Care Homes Ltd
40 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Stable staffing with less agency use and a compassionate, supportive culture, but managers do not always spot patterns from audits and incidents."
Safety & Risk
6/10
✓
Medicines administration was safe. Staff were trained, supervised and had their competence regularly assessed. The provider had relevant policies and procedures in place to reduce the risk of abuse.
Staff Culture
6/10
✓
The atmosphere was calm and welcoming. Staff interacted compassionately and warmly with people throughout the inspection. Per 2021: Staff said they felt well supported by the whole management team and each other.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs safely. The provider had recently increased staffing to ensure people could receive safe care at all times and reduced reliance on agency staff.
Training & Dev
5/10
!
Per 2021 comprehensive inspection: Staff said they had all the training they needed but would value more face to face training. The provider had a programme of face to face training that was being rolled out including diabetes and end of life care. This had been delayed due to COVID-19.
Management
4/10
!
The registered manager needed to review their understanding and application of the duty of candour. Auditing and governance systems had not always been fully used to identify patterns and trends.
Programmes
5/10
!
Per 2021 comprehensive inspection: A well-being lead led the staff team in supporting people... Initiatives including Oomph, an approach to enhance mental, physical and emotional wellbeing, had been introduced.
Points to consider
Managers do not always spot patterns from accidents and incidents or use audits well to improve care.
Systems and processes for identifying patterns and trends were in place. These had not always been used well enough, meaning patterns and trends had not always been identified.
Only standard training offered, with specialist courses like diabetes and end of life delayed and staff wanting more in-person sessions.
Per 2021 comprehensive inspection: Staff said they had all the training they needed but would value more face to face training. The provider had a programme of face to face training that was being rolled out including diabetes and end of life care. This had been delayed due to COVID-19.
Activities run by a coordinator but no strong variety or specialist programmes described, and relatives not always involved in planning.
People and their relatives had not always been meaningfully involved in the planning of meals, activities and other areas of day-to-day life.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews