Last updated: 10 February 2026
"Staff enjoy a family-like culture with strong support and open management, but basic activities without special programmes hold it back."
There were systems in place to ensure safeguarding concerns were identified, reviewed and investigated. Staff told us they had received training and were able to tell us the action they would take if they were concerned. Medicines were managed safely.
Staff we spoke with felt it was a good place to work, and they received support when needed. Staff spoke about people respectfully and compassionately and emphasised the importance of being kind and caring. Staff felt they were all part of a family.
We saw there were enough staff available to support people in line with their assessed needs and staffing they had been allocated.
Staff told us and records confirmed staff had received training. This included mandatory training and training that was specific to people’s individual needs, such as epilepsy and dysphasia training. We reviewed the training matrix, and this confirmed staff training was up to date.
The manager told us how they valued their staff. They told us they operated an open-door policy; made sure they were available for staff and listened to them.
People were offered various choices included what activities they participated in, what they ate and how they spent their days.
Only basic activities and community outings mentioned, no coordinator or special programmes to add variety to the workday.
People were offered various choices included what activities they participated in, what they ate and how they spent their days.
Staffing is adequate but nothing special, no info on low agency use or high staff retention.
We saw there were enough staff available to support people in line with their assessed needs and staffing they had been allocated. A relative confirmed when they visited the home there was always plenty of staff present.
Training covers mandatory topics and some specialist areas like epilepsy, but no funded qualifications or career development paths.
This included mandatory training and training that was specific to people’s individual needs, such as epilepsy and dysphasia training. We reviewed the training matrix, and this confirmed staff training was up to date.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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