Working at Walton Park Care Home
40 Severn Drive, Walton On Thames, KT12 3BH
Operated by Asprey Healthcare Limited
65 bedsNursing homesResidential homes
Workplace Score
2.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 2.7/10
Key Finding
"Recent improvements in staffing, but leadership conflicts causing manager departures, overdue training, and no activities programme hold it back."
Safety & Risk
1/10
✕
Risks to people were not always appropriately managed which had resulted in injuries or near misses. Medication storage was chaotic. Mental capacity assessments were not decision specific.
Staff Culture
4/10
!
Theres a mixed culture amongst the staff. I know there’s animosity around things like one minute we’re using agency, then we’re not the next minute. There was a clear divide amongst the management team which was creating a hostile culture amongst leaders.
Staffing Levels
4/10
!
There was currently a high use of agency nurses at the service. Staff felt there had recently been an improvement... There was a couple of months when we were short staffed.
Training & Dev
2/10
✕
some staff did not receive regular supervisions and their mandatory training was not up to date. The provider’s training matrix demonstrated several staff members had been required to complete refresher courses... still not been completed for over a year.
Management
2/10
✕
There was a fractious relationship amongst the leadership team which had caused internal conflict within the service, resulting in disagreements on where finances should be spent. Following our assessment, the registered manager and nominated individual left their employment at the service.
Programmes
1/10
✕
We did not observe any significant engagement for people during our onsite assessment, and were told this was the norm. A recent relative feedback survey reported that 25% of relatives had stated there were not enough activities.
Points to consider
No permanent manager in place yet, old leadership had conflicts over money that hurt care quality.
the registered manager and nominated individual left their employment at the service. A new manager is currently in place and is in the process of applying to register with the Care Quality Commission. There was a fractious relationship amongst the leadership team which had caused internal conflict
Mandatory training is behind with refresher courses overdue for over a year for some staff.
their mandatory training was not up to date. The provider’s training matrix demonstrated several staff members had been required to complete refresher courses in various training modules. However, these had still not been completed for over a year.
No activities programme or coordinator, so the role is mostly routine personal care.
We did not observe any significant engagement for people during our onsite assessment, and were told this was the norm. further work was required to ensure all people had equal opportunities to take part in meaningful activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews