Working at Walton Manor Residential and Nursing Home
23 Luton Grove, Liverpool, L4 4LG
Operated by Qualia Care Limited
49 bedsNursing homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel valued and supported with good training and engaging activities, but serious lapses in infection control and medicines safety create risks and stress."
Safety & Risk
2/10
✕
Provider in breach of Regulation 12 for unsafe care and treatment including infection control, medicines optimisation, and environmental risks.
Staff Culture
6/10
✓
Staff told us they felt valued, respected and supported within their roles; relatives described a family atmosphere with dedicated staff.
Staffing Levels
5/10
!
Staffing levels appeared sufficient for basic care, however, some staff told us they felt they sometimes did not have enough time to spend with people.
Training & Dev
6/10
✓
Staff were up to date with mandatory training, supervisions and appraisals were held regularly, with a focus on continuous staff development.
Management
4/10
!
Leadership was described by staff as approachable, fair, and open to ideas, but governance systems were not always effective in driving improvements.
Programmes
6/10
✓
Activity provision and coordination was praised, with evidence of creative, personalised engagement from the activity coordinator.
Points to consider
Serious lapses in medication safety and infection control raise the risk of harm to residents and stress for staff.
The provider was in breach of legal regulations in relation to Regulation 12 of the Health and Social Care Act 2014 Safe care and treatment.
Manager is approachable but oversight is weak so audits miss repeated safety hazards and cleanliness issues.
Despite structured and regular audits being in place, we found a gap between good leadership intentions and operational delivery in key areas.
Staffing covers basics but you often feel rushed with too many tasks and not enough time for personal care.
some staff told us they felt they sometimes did not have enough time to spend with people as they were busy with other tasks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews