Working at Walton Manor

No permanent manager in place, so leadership is inconsistent and staff concerns about staffing go unaddressed.

At the time of the assessment, there was no registered manager in post, leading to inconsistent leadership. Staff we spoke with reported that they had shared these concerns with the managers, but no action had been taken.

Not enough staff on shifts, so people wait for care and communal areas go unsupervised.

Staff felt there were not enough staff on shift to meet people’s needs and keep them safe... We were informed that at least 1 staff member needed to remain in the communal areas to attend to people. However, during our visits, we observed communal areas without any staff.

Medication not always given safely, like doses too close together risking overdose.

Medicines were not always administered as prescribed. For 1 person we saw that the required gaps between doses were not always followed so they received doses of paracetamol too close together which placed them at risk of overdose.