Working at Walton Lodge

Staff say managers do not listen to their concerns or act on them, so you might feel like you have no voice.

“The staff don’t feel comfortable to raise concerns they have with anyone above the position they work in. Support staff don’t have a voice!”

Risk plans lack clear guidance on handling self-harm, anxiety or distressed behaviours, leaving staff unsure how to respond safely.

Risks had not always been assessed and there was a lack of guidance about how to support people who may require additional support to manage their emotions or underlying health conditions. For example, when people experienced self-harm or anxiety there was limited guidance for staff around potential triggers, consequences, outcomes or guidance for staff on how to respond

Training has gaps in key areas like mental capacity assessments and behaviour support, especially after recent incidents.

following recent incidents the provider had identified a number of areas where staff required either further training, or refresher training. For example... MCA, positive behaviour support and confidentiality.