Last updated: 10 February 2026
"Varied activities and enough staff on shift, but managers ignore staff concerns and safety records lack vital details."
Accidents and incidents were recorded and reviewed so any trends or patterns could be identified. However, there was limited, or in some instances no details about the nature of the incident, what actions had been taken, the outcome and if any lessons had been learned and/or changes made to practice.
Staff gave us mixed feedback about morale at the service. Staff raised concerns regarding insufficient staffing levels which impacted on their ability to deliver care to people and some staff told us they felt unappreciated in their roles.
We observed staff were available to support people in line with their assessed needs. However, we received mixed feedback from staff about staffing levels. They noted last minute sickness had an impact, but people remained safe.
Following recent incidents the provider had identified a number of areas where staff required either further training, or refresher training. For example, following recent incidents at the service they had identified staff needed further training on implementation and understanding of the MCA, positive behaviour support and confidentiality.
Staff told us they did not feel listened to when discussing their concerns with the management team. One staff member said, 'The staff don’t feel comfortable to raise concerns they have with anyone above the position they work in. Support staff don’t have a voice!'
Staff supported people to engage in a variety of activities tailored to their interests. This included going shopping, out for a coffee or watching cricket. On the day we visited the service some people went shopping and out for lunch... We saw 1 person watching a film with staff.
Staff say managers do not listen to their concerns or act on them, so you might feel like you have no voice.
“The staff don’t feel comfortable to raise concerns they have with anyone above the position they work in. Support staff don’t have a voice!”
Risk plans lack clear guidance on handling self-harm, anxiety or distressed behaviours, leaving staff unsure how to respond safely.
Risks had not always been assessed and there was a lack of guidance about how to support people who may require additional support to manage their emotions or underlying health conditions. For example, when people experienced self-harm or anxiety there was limited guidance for staff around potential triggers, consequences, outcomes or guidance for staff on how to respond
Training has gaps in key areas like mental capacity assessments and behaviour support, especially after recent incidents.
following recent incidents the provider had identified a number of areas where staff required either further training, or refresher training. For example... MCA, positive behaviour support and confidentiality.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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