Working at Walton Heath Manor

Per 2019: Staff confident reporting safeguarding concerns, detailed risk assessments promoting independence, incidents recorded and analysed for trends; 2021: Assured on all infection prevention measures including PPE, testing, isolation plans.

Per 2019 comprehensive inspection: 'exceptionally strong person-centred culture and feeling of community... Staff felt proud to work at the service... 'We are a family here.'''

Per 2019 comprehensive inspection: 'stable staff team employed, the majority of whom had worked at Walton Heath Manor for many years... agency staff were very rarely used.' Sufficient staff, no waiting for care.

Per 2019 comprehensive inspection: 'Staff were provided with training appropriate to their roles... mandatory training... training in supporting people living with dementia and Parkinson's... encouraged to work towards relevant qualifications... regular supervision.'

Per 2019 comprehensive inspection: 'The manager is a true leader who has developed a caring group of professionals who work as a team.' Staff felt proud, well-supported, and respected the manager highly.

Per 2019 comprehensive inspection: Achieved 'beacon status' from Gold Standard Framework for end-of-life care; activities manager provides highly personalised programmes with music, arts, outings, theatre, iPad support, community links.