Working at Walstead Place Care Home

Staff had received training in how to keep people safe from abuse. They knew how to raise concerns... People's medicines were stored appropriately, and accurate records had been kept... Risk assessments were reviewed regularly.

There was an open culture at the service. Staff commented they felt totally supported... The service had a strong emphasis on team work and communication... One member of staff said, 'We are always listened to and supported.'

The registered manager prided themselves on having a culture of high-quality sustainable care... Staff commented they felt totally supported and had an excellent understanding of their roles... One member of staff said, 'I love working here, I'm proud of what we do.'

The registered manager had developed ongoing and regular relationships with a local school. Students regularly visited... people had been elected as 'activities ambassadors' and were involved with staff in developing activities.