Working at Walsingham Support - St John's
1 Ferry Road, Teddington, TW11 9NN
Operated by Walsingham Support
6 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Regular training, supervision and approachable managers create a nice environment, but no registered manager yet and overdue risk assessments hold it back."
Safety & Risk
6/10
✓
Safeguarding and risks managed but some overdue reviews: 'People told us they felt safe... risk assessments... some instances where... had not been reviewed recently'
Staff Culture
6/10
✓
Staff say approachable managers and nice environment: 'Staff told us the new management team were approachable... I enjoy it very much, it's a nice environment to work in'
Staffing Levels
5/10
!
Enough staff but long term agency use while recruiting: 'there were enough staff... currently using long term agency staff but were actively recruiting... three permanent staff due to join'
Training & Dev
6/10
✓
Regular training, supervision and Care Certificate: 'staff received regular training and supervision... assisted to complete the Care Certificate'
Management
4/10
!
New manager applying to register but records past review date: 'The service did not have a manager currently registered... Some records relating to people's care and support needs including their risk assessments... were past their review date'
Programmes
4/10
!
Basic programme and outings mentioned: 'There was a programme of activities on display... three people were going out to take part in a show at a local church'
Points to consider
No permanent manager registered yet, and some risk assessments were out of date.
The service did not have a manager currently registered with the CQC. The new manager was in the process of submitting an application... some instances where these had not been reviewed or updated
Staffing is adequate but they rely on long term agency staff while recruiting permanents.
The manager told us they were currently using long term agency staff but were actively recruiting at the time of the inspection. There were three permanent staff due to join in the near future
Only basic activities programme with outings, no coordinator or specialist programmes.
There was a programme of activities on display in the home. These included both group and individual activities. On the day of the inspection, three people were going out to take part in a show at a local church
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews