Last updated: 10 February 2026
"Strong leadership, supportive culture and proactive safety practices, but reduced staffing means harder work on shifts."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt.
Staff felt supported in their roles. One member of staff told us, “If staff have issues they can reach out to the manager and beyond confidentially. We try to be open. That includes sharing when you are overwhelmed by work or life events.”
Since our last inspection the number of staff deployed at the service had reduced. A member of staff told us, “At times we have three staff [on shift] before we had five. This is a squeeze on us. You have to work harder.”
New staff received induction and on-going training. Staff received safeguarding training, medicines training, infection prevention and control training, and followed guidance from specialists.
Staff told us that the new manager had leadership skills and their support. One member of staff told us, “The manager leads by example and does things that other managers might think is beneath them. That is refreshing and encouraging.”
People were supported to engage in a range of activities including bowling, dancing, bingo, cinema, baking, karaoke, day trips to Brighton, and holidays to France and Spain, with a pictorial activities planner.
Staff numbers have been cut back so shifts sometimes have fewer staff and you have to work harder.
Since our last inspection the number of staff deployed at the service had reduced. One relative told us, “The thing I am concerned about at is the cut back of support staff.” A member of staff told us, “At times we have three staff [on shift] before we had five. This is a squeeze on us. You have to work harder.”
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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