Working at Walsingham Support - Keepers Cottage
Falcon Lane, Ledbury, HR8 2JN
Operated by Walsingham Support
8 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff understood safety risks well and felt supported by an approachable manager, but staff retention lacks detail and training misses specialist courses."
Safety & Risk
8/10
✓
Staff understood risks to people's safety and supported them to stay as safe as possible, with regular checks on medicines.
Staff Culture
7/10
✓
Staff felt supported and told us they had the resources they needed to care for people.
Staffing Levels
6/10
✓
There were sufficient staff to care for people at times people wanted assistance.
Training & Dev
6/10
✓
Staff had received training and developed the skills they needed to care for people, through induction and on-going training.
Management
7/10
✓
People and staff told us they saw the registered manager often and found them approachable.
Programmes
6/10
✓
People were supported to do things they enjoyed including spending leisure time out in local towns, theatre, gardening clubs, gym, pop up café and celebrations.
Points to consider
Staff numbers are enough to meet care needs, but no details on long-term staff retention or minimal agency use for manageable workloads.
There were sufficient staff to care for people at times people wanted assistance.
Training includes induction and ongoing sessions, but no specialist courses or funded qualifications for career growth.
Staff had received training and developed the skills they needed to care for people, through induction and on-going training.
Varied outings and events like pop-up cafes happen, but no dedicated coordinator or innovative programmes to enrich daily work.
People were supported to do things they enjoyed including spending leisure time out in local towns, theatre, gardening clubs, gym, pop up café and celebrations.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews