Working at Walsingham Support – Hardy Drive

Risk checks did not always pick the least restrictive option first, though the manager spotted and fixed this during the inspection.

The registered manager looked for ways to ensure they kept people safe, however did not always look for the least restrictive measure. During the inspection the registered manager reflected on this practice and adapted their way of working.

New staff training coproduced with residents was just starting and not fully built into everyday work yet.

The provider and registered manager had developed a plan to deliver training coproduced by people using the service which talked about how to educate staff... this training was starting at the time of the inspection, this meant this was not entirely embedded into the ways of working.