Last updated: 9 February 2026
"Staff felt supported by available management, valued in a positive culture with good training and consistent staffing, although risk checks did not always prioritise the least restrictive option."
Staff provided care that was safe, and risks were managed appropriately. Medicines were well managed... Staff said they were open about all safety concerns and comfortable with reporting incidents.
Staff felt respected, supported and valued. They felt able to raise concerns without fear of retribution. Staff reported a positive ethos in the service.
There was a consistent staff team, who had been safely recruited. There were enough staff to support people with their immediate support needs.
Staff were well trained... Where support needs changed the registered manager sourced specific training... One staff member said they were working with their manager on a management qualification or Open University degree.
Staff felt supported and the management team were always available. The registered manager worked alongside the staff team routinely and assessed the delivery of care as part of their daily work.
Risk checks did not always pick the least restrictive option first, though the manager spotted and fixed this during the inspection.
The registered manager looked for ways to ensure they kept people safe, however did not always look for the least restrictive measure. During the inspection the registered manager reflected on this practice and adapted their way of working.
New staff training coproduced with residents was just starting and not fully built into everyday work yet.
The provider and registered manager had developed a plan to deliver training coproduced by people using the service which talked about how to educate staff... this training was starting at the time of the inspection, this meant this was not entirely embedded into the ways of working.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp