Working at Walsingham Support - Crummock Road

People told us they felt very safe. Staff understood their responsibilities in protecting people from harm... Detailed risk assessments... Accidents and incidents were responded to appropriately... Medicines stored securely... administered safely.

Professionals said 'staff feel well supported... The management team are great role models... offer emotionally intelligent support... covering shifts to ensure staff get a break and don't experience burn-out. They are very well respected leaders...'

Many of the staff had worked in the service for a number of years... Staffing levels were monitored and recruitment completed effectively... Staff recruitment was underway to strengthen the staff team.

Staff were supported through induction, support and ongoing training... trained in positive behavioural approaches... specialist knowledge of unusual conditions... A professional said, 'The team are eager to learn, they have actively sought additional training...'

Holly Dyke is an exceptionally well-led service... The registered manager and her team were well respected in the local area and nationally. The team had come first in the national Learning Disability and Autism Awards for care homes.

The service supported people to have meaningful individual, person-centred activities... static caravan on the Cumbrian coast... welfare project where people and staff increased their daily walking steps... ongoing fundraising to buy a new caravan... virtual steps challenge.