Working at Walsingham Support – Church Road
7 Church Road, Hertford, SG14 3DP
Operated by Walsingham Support
4 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive management, thorough training and positive staff culture, although adequate staffing and unstructured activities hold it back."
Safety & Risk
7/10
✓
Medicines were managed safely... Audits of medicines took place, and staff were trained and competency checked... Accidents and incidents were logged and we could see the service learnt when things went wrong.
Staff Culture
7/10
✓
Staff were supported in their role through induction, supervision and training and told us they enjoyed working at the service.
Staffing Levels
6/10
✓
We saw there were enough staff to meet people's needs. The three shift patterns showed two staff were on duty 7am-2.30pm and 2.30pm-10pm.
Training & Dev
7/10
✓
Staff received a comprehensive induction of shadowing and training, including completing the Care Certificate... Competency checks in key areas such as medicines management took place as well as supervision and appraisal.
Management
7/10
✓
Staff told us the 'Management team are supportive; [area manager] covers if the registered manager on leave.'
Programmes
5/10
!
People were encouraged to be independent, to work and to take part in activities and hobbies they were interested in.
Points to consider
Staffing is adequate but nothing special, just enough to cover shifts with no details on low agency use or stable long-term team.
We saw there were enough staff to meet people's needs. The three shift patterns showed two staff were on duty 7am-2.30pm and 2.30pm – 10pm.
No activities coordinator or structured programme, so the role is mostly routine care with people choosing basic hobbies, work or outings.
People were encouraged to be independent, to work and to take part in activities and hobbies they were interested in.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews