Working at Walsingham Support - Cedars Road
5 Cedars Road, Kingston Upon Thames, KT1 4BG
Operated by Walsingham Support
8 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel valued in a family-like team with supportive management and good training, but agency staff during changeover and routine activities hold it back."
Safety & Risk
8/10
✓
Systems were in place to manage safeguarding incidents and staff were trained in safeguarding people from abuse. People received safe support with their medicines by staff who had received training and who had been assessed as competent.
Staff Culture
8/10
✓
Staff spoke very positively about the team culture as being 'good', 'like a family', 'great support'.
Staffing Levels
6/10
✓
People were supported by enough staff who were available to safely support them.
Training & Dev
7/10
✓
Staff we spoke with told us they felt very satisfied with the training and support they received. One staff member told us, 'The manager is really supportive in making sure you can do any training you want.'
Management
7/10
✓
Staff members found the manager supportive and approachable. There were systems in place for staff members to make their views and opinions known and staff felt their input was valued.
Programmes
6/10
✓
People had individual weekly timetables which suited their needs and preferences. Activities included trips to leisure centres and places of interest, visits to family and occasional employment.
Points to consider
Staffing is adequate to meet needs safely, but there was agency staff use during the provider changeover.
During the transition from the old provider to the new one there were problems with some staff leaving and a use of agency staff. But it has all worked itself out now.
Activities follow individual timetables with trips and day centre, but no dedicated coordinator or specialist programmes to add variety beyond routine.
People had individual weekly timetables which suited their needs and preferences. Activities included trips to leisure centres and places of interest, visits to family and occasional employment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews