Last updated: 10 February 2026
"Approach-able manager fosters open culture and good teamwork, but ongoing staff recruitment, COVID pressures, and no activities coordinator hold it back."
Per 2022: Robust IPC and risks 'carefully assessed', assured on most aspects but 'somewhat assured' on PPE use with overuse and unsuitable clothing noted.
Per 2017: 'Staff told us there was good teamwork... One staff member said, "Oh yeah, we have a good team, we communicate well. We have regular team meetings and [registered manager] is approachable."'
Per 2017: 'We found there was enough staff... Staff told us that there were enough staff.' Per 2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'
Per 2017: 'Staff received training and appropriate support... Staff confirmed they had regular supervisions and discussed any training needs.'
Per 2017 inspection: 'The registered manager promoted an open transparent and inclusive culture... Staff told us there was good teamwork and that the registered manager was approachable.'
Per 2017: 'People were involved in daily tasks... cooking and baking. Staff supported people to access the community... trips to London... Cadburys world, seaside... zoo... grown various vegetables in the garden... puzzles.'
Enough staff to meet needs but they were still recruiting new people and managed COVID staff shortages.
Per 2017: 'they were continuously recruiting and had a new member of staff going through the recruitment process.' Per 2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'
No activities coordinator so the role mixes personal care with staff-led outings and home tasks like cooking and gardening.
Per 2017: 'People were involved in daily tasks around the home like cleaning, laundry, cooking and baking. Staff supported people to access the community and follow their interests.'
Training covers basics and supervisions but no specialist courses or funded qualifications.
Per 2017: 'Staff received appropriate training... competency checks... regular supervisions... "I still get training, and supervisions."'
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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