Last updated: 10 February 2026
"Strong safety practices and good staff training, but basic activities and vacant shifts covered by extra hours hold it back."
2020 infection control inspection: We were assured the service were following safe infection prevention and control procedures... no cases of Covid 19... Rigorous cleaning schedules... contingency plan for any potential outbreaks; per 2019: robust safeguarding systems, medicines managed safely.
Per 2019 comprehensive inspection: Staff told us they were comfortable with these arrangements... We spoke with staff who impressed us with their caring approach to people.
Per 2019 comprehensive inspection: We noted there were some vacant hours on the roster and staff said they were working extra shifts until recruitment was complete.
Per 2019 comprehensive inspection: Staff were appropriately trained and developed to give the best support possible... Staff had extensive knowledge of different disorders... Training and guidance from specialists about caring for people living with extremely complex physical health needs were ongoing.
Per 2019 comprehensive inspection: The management of the service was going through some transition. The service had an acting manager who had been in the service for a little over a week. She was being mentored by an operations manager and another registered manager.
Per 2019 comprehensive inspection: People went out for drives and for walks in their wheelchairs. They participated in their own and the house shopping. They also went to entertainments and activities, like swimming, social clubs and to a local tea dance.
Only basic outings like walks, shopping, swimming and tea dances with no dedicated activities coordinator or structured programme.
People went out for drives and for walks in their wheelchairs. They participated in their own and the house shopping. They also went to entertainments and activities, like swimming, social clubs and to a local tea dance.
Some vacant shifts covered by staff doing extra hours and workers from other homes.
We noted there were some vacant hours on the roster and staff said they were working extra shifts until recruitment was complete. Recruitment was suitably managed.
Acting manager new in post just over a week and being mentored by others.
The service had an acting manager who had been in the service for a little over a week. She was being mentored by an operations manager and another registered manager.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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