Working at Walsingham Support - 1 Ashley Close
1 Ashley Close, Hemel Hempstead, HP3 8EH
Operated by Walsingham Support
6 bedsResidential homes
Workplace Score
3.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.4/10
Key Finding
"Staff feel well supported with good teamwork and training, but high manager turnover and staffing shortages undermine continuity and safety."
Safety & Risk
2/10
✕
The provider was in continued breach of the legal regulation in relation to safe care and treatment and we identified a new breach of regulation for staffing.
Staff Culture
6/10
✓
Staff told us they felt well supported. One staff member said 'I do feel supported by the register manager, she is approachable and listens to us staff.' Staff told us they felt there was good teamwork, and they supported each other.
Staffing Levels
2/10
✕
There were not enough staff to care for people safely. The registered manager and senior staff stated that the staffing model was determined by the funding allocated from the local authority, noting that staff numbers could be difficult to maintain at times.
Training & Dev
4/10
!
Staff told us they received induction and training when they started working for the service, as well as ongoing refresher training for mandatory areas such as safeguarding and moving and handling. Training records reflected this.
Management
3/10
✕
there had been eight managers employed in the last 2 years and this was confirmed by relatives. This meant there was a lack of continuity of care.
Programmes
2/10
✕
An agency staff member confirmed that there were no organised activities available during the weekend period. People were not always engaged in structured, planned meaningful activities in the home.
Points to consider
Not enough staff due to funding, so care feels stretched, agency used often, and outings missed.
There were not enough staff to care for people safely. The registered manager and senior staff stated that the staffing model was determined by the funding allocated from the local authority
Safety issues like unreported safeguarding concerns, outdated risk assessments, and medication record errors make the job riskier.
On two occasions, safeguarding concerns were not reported to the local authority or the CQC as required. The medicine administration records (MARs) for some people included medications that were no longer prescribed to them.
High manager turnover with 8 in 2 years means unstable leadership and poor oversight from above.
The management arrangements had not been stable or robust as there had been eight managers employed in the last 2 years and this was confirmed by relatives.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews