Working at Walsingham House
33 Walsingham Drive, Nuneaton, CV10 7RW
Operated by PAKS Trust
4 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"A close family-like team and useful training, but incomplete recruitment checks and unsafe medicines handling are major concerns."
Safety & Risk
3/10
✕
The registered manager had not always handled medicines for disposal in a safe way following the provider’s policy or the legal requirements related to medicines.
Staff Culture
6/10
✓
One staff member told us, “We are like a little family. We work close and we are friendly, personally and professionally. The residents can see how comfortable we are and that we enjoy our job. They can bounce off us. We all have a laugh and a joke. We are a really good team.”
Staffing Levels
3/10
✕
We looked at 3 staff files and found gaps in the information in all files. For example, 1 staff member had commenced working at the home before their DBS had been received by the provider.
Training & Dev
5/10
!
Staff told us they felt the training given to them met their needs. One staff member told us, “We just literally did catheter care update training yesterday and it is really useful, so we know what to do and how to problem-solve issues.”
Management
4/10
!
The registered manager was receptive to feedback, demonstrated an openness and honesty and was willing to act on areas needing improvement, but the service was in breach of legal regulation in relation to governance of the service.
Programmes
3/10
✕
People enjoyed being supported by staff in pursuing their hobbies and interests. Staff supported people to visit their relative at their home... Today [name] is going to the hairdressers.”
Points to consider
Recruitment checks were incomplete in all staff files reviewed, and some staff started before background checks were finished with no risk plan in place.
We looked at 3 staff files and found gaps in the information in all files. For example, 1 staff member had commenced working at the home before their DBS (Disclosure and Barring Service – a background check used by employers as part of the recruitment process) had been received by the provider. There was no risk management in place to support why this decision had been made.
Medicines were not always stored or disposed of safely, breaking legal rules and provider policy.
The registered manager had not always handled medicines for disposal in a safe way following the provider’s policy or the legal requirements related to medicines. We found a quantity of medicines had been removed from the care home, kept longer than legally required and insecurely stored.
No structured activities programme or coordinator, just basic support for hobbies and outings.
People enjoyed being supported by staff in pursuing their hobbies and interests.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews