Working at Walshaw Hall

Not all staff have up-to-date mandatory training, so some care skills are not refreshed regularly.

they had not always received all the mandatory training they needed. Staff training completion had not always been evidenced or monitored. Not all staff had completed training refreshers, meaning some skills had not been maintained.

Staffing levels are often short due to sickness and covered by agency staff two to three times a week, which stretches the team and affects morale.

Staff told us of shortfalls in staffing levels and how sickness was an issue... This happens two to three times per week... team morale was affected when staffing levels were lower than expected.

Management acts on some issues but staff say concerns raised in meetings are not always followed up.

Negative feedback centred around... issues raised at staff meetings not always being acted upon... Whilst some staff members felt supported and listened to, they fed back that more action could be taken when issues were raised at team meetings.