Last updated: 9 February 2026
"Plenty of meaningful activities and good safety processes, but staffing shortages from sickness and incomplete mandatory training stretch the team."
Processes had been put in place for managing medicines safely, however, we did identify some manual cream charts not always being completed... Some minor documentation issues were found with people’s repositioning records.
The majority of staff were positive about management support; however, some staff members did raise concerns about staffing levels... Staff described how... team morale was affected when staffing levels were lower than expected.
Staff told us of shortfalls in staffing levels and how sickness was an issue in the home, 'We should have three staff and a senior, today [but] we only have two care staff due to sickness. This happens two to three times per week.'
Although staff delivered good quality care which met people’s needs... they had not always received all the mandatory training they needed.
We received mixed feedback from staff on the management of the home. Some members of staff told us they felt supported... Negative feedback centred around staffing levels within different parts of the home and issues raised at staff meetings not always being acted upon.
Relatives told us there are always plenty of activities and that staff make a lot of effort to make activities meaningful and special ‘Last Sunday, Mother’s Day, they made it really special...' Staff also told us the activities officer was excellent.
Not all staff have up-to-date mandatory training, so some care skills are not refreshed regularly.
they had not always received all the mandatory training they needed. Staff training completion had not always been evidenced or monitored. Not all staff had completed training refreshers, meaning some skills had not been maintained.
Staffing levels are often short due to sickness and covered by agency staff two to three times a week, which stretches the team and affects morale.
Staff told us of shortfalls in staffing levels and how sickness was an issue... This happens two to three times per week... team morale was affected when staffing levels were lower than expected.
Management acts on some issues but staff say concerns raised in meetings are not always followed up.
Negative feedback centred around... issues raised at staff meetings not always being acted upon... Whilst some staff members felt supported and listened to, they fed back that more action could be taken when issues were raised at team meetings.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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