Working at Walsham Grange
81 Bacton Road, North Walsham, NR28 0DN
Operated by MAPS Properties Limited
75 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Staff feel supported with good training and a positive culture, but no registered manager and medication mistakes hold it back."
Safety & Risk
4/10
!
However, there were some occasions where the information on the system was not clear enough, such as the course length of an antibiotic which led to the person receiving a few extra doses and not specifying which eye for eye drops.
Staff Culture
6/10
✓
Staff felt supported by the management of the service and were happy in their role. One staff member told us, 'This is the best caring environment I have worked in. The staff work well together and help each other.'
Staffing Levels
5/10
!
We observed adequate staffing levels in the home. Staff were observed responding to call bells and people's requests for assistance promptly.
Training & Dev
6/10
✓
Staff told us they received a blend of face-to-face training as well as e-learning. One staff member told us they had recently completed an in-house virtual dementia training session.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
3/10
✕
People had expressed a wish to see changes in the activity planner available. This was implemented and both a monthly and weekly pictorial planner were available in the service.
Points to consider
No permanent manager on site, so leadership and oversight rely on visiting regional manager.
At the time of our inspection there was not a registered manager in post.
Some medication mistakes like giving extra antibiotic doses or wrong eye drops.
there were some occasions where the information on the system was not clear enough, such as the course length of an antibiotic which led to the person receiving a few extra doses and not specifying which eye for eye drops.
Relatives say staffing sometimes feels low and it takes time to get help.
They [staff] will come but it does seem to take some time. I don't feel that they have enough staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews