Last updated: 10 February 2026
"Staff enjoy working there with good teamwork, but no safe staffing system and outdated medicines training reduce time with residents."
Medicines were not always managed safely. This mainly related to record keeping.
Staff said they enjoyed working at the home and felt team work was good. One staff member said, 'This has been my second home.'
There was no system in place to calculate safe staffing levels. Care staff completed all cooking and cleaning tasks which impacted on the time they had to spend with people.
Medicines training was not in accordance with NICE guidance which recommends annual updates. Records showed three staff had not received medicines training for seven years or more.
Quality assurance systems were not effective or robust. Audits had not identified or addressed the areas we found on inspection.
People followed their preferred interests and routines many of which involved time out in the community. This included attendance at day centres, visiting the cinema, shopping, walks, visiting family, going to the hairdresser, beauty treatments.
No proper way to work out staffing levels and care staff have to do all the cooking and cleaning, so less time for residents.
There was no system in place to calculate safe staffing levels. Care staff completed all cooking and cleaning tasks which impacted on the time they had to spend with people. One staff member said, 'We spend a lot of time cleaning.'
Medicines training is only every three years and some staff have not had it for seven years or more.
Medicines training was not in accordance with NICE guidance which recommends annual updates. The manager confirmed training was updated every 3 years. Records showed three staff had not received medicines training for seven years or more.
Medication records are often inaccurate with missing details and no updates on when to give some medicines.
Medicines were not always managed safely. This mainly related to record keeping. Topical charts for creams had not been completed.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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