Working at Walliscote Road

Accident records are incomplete, like unexplained bruising without notes on what happened or actions taken.

one person had a body map in their file showing bruising. There was no accompanying documentation to explain how these bruises had occurred.

Only basic activities like arts and crafts in a room, and staffing stops regular outings, so days feel routine.

There was dedicated space... containing art and craft activities... due to staff leaving and unexpected absences, they weren't always able to take people out as often as they would like.

Staffing is safe but staff leaving and absences mean you can't always take people out as planned, and they're using agency now.

staff fed back that staffing levels were safe. However... due to staff leaving and unexpected absences... The registered manager told us they had recently signed up to an agency.